As a Medical Receptionist, you will be the vital face and voice of our healthcare facility, responsible for providing exceptional customer service and administrative support to patients, visitors, and medical staff. Your role is crucial in ensuring a smooth and efficient operation of the front desk and creating a positive experience for all who interact with the facility.
Key Responsibilities:
Patient Check-in and Check-out: Greet patients and visitors warmly, registering them for appointments, verifying insurance information, and efficiently handling the check-in and check-out processes.
Appointment Scheduling: Manage and coordinate appointments, ensuring optimal scheduling to minimize wait times while accommodating the needs of patients and medical providers.
Telephone and Email Communication: Handle incoming calls and emails promptly and professionally, addressing inquiries, directing calls to appropriate staff, and relaying messages accurately.
Patient Records Maintenance: Accurately update and maintain electronic health records (EHR) and other administrative documents, ensuring compliance with data privacy regulations.
Insurance Verification: Verify insurance coverage and process necessary documentation to facilitate smooth billing procedures.
Payment Processing: Collect patient co-pays, deductibles, and outstanding balances, providing clear explanations of payment processes and policies.
Front Desk Management: Maintain a clean and organized reception area, ensuring it is welcoming and conducive to a positive patient experience.
Patient Assistance: Provide compassionate assistance to patients, offering support and guidance, and effectively handling any concerns or complaints.
Coordination with Medical Staff: Collaborate with healthcare providers and support staff to ensure seamless patient care and efficient flow of information.
Confidentiality and Compliance: Uphold strict patient confidentiality and adhere to all relevant healthcare regulations, including HIPAA.
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